Personal Development : Working with Difficult People and 7 Steps to Help This Type of Person
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By: Judy Esmond
Date Submitted: 2010-03-07 21:24:54 - Article Views: 16
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Dealing with difficult people at work and in your personal life does mean understanding a wide range of personalities. In the Dealing with People pack of cards there is a very special person known as the Overextender.DEALING WITH DIFFICULT PEOPLE WHO ARE OVEREXTENDERSThe Overextender has been explored in other articles, but to briefly describe them is to understand they cannot say no. They most often say yes to doing more and more and just cannot deliver. They ultimately overextend themselves and then let others down.DIFFICULT PEOPLE AND NOT THE USUAL ONESOverextenders are not the typical picture in dealing with difficult people. They're not nasty, objectionable or aggressive. But, because they over promise and cannot deliver this results in lots of problems. This is particularly true as you are relying on them to do what they say they will.HELPING THE OVEREXTENDER TO CHANGE THEIR WAYSAn Overextender can certainly change their behavioral habits but do not expect it to be easy. If you are the manager and working with difficult people who are Overextenders they'll need your assistance. Or else they'll be seen as unreliable by their work colleagues and then ignored and become isolated by others. Or they'll have others take advantage of them and end up burnt out.DEALING WITH PEOPLE KNOWN AS OVEREXTENDERSSo what do you do with Overextenders? How can you assist them to change their habits and say no more often rather than trying to do it all? Well, get ready. Here's 7 great steps for you in your leadership role in dealing with difficult people at work to help the Overextender.Step 1. Be very clear with them about what you need them to do.Step 2. Make it clear that the task has a start date and end date. Do not make the date too far in the future as this means they will fall back into the habit of taking on more and lose focus.Step 3. Talk through with them how they are going to do what you are asking them to do.Step 4. Coach them on how to say no to other things that may get in the way of them finishing what they have agreed to do for you. Actually role play how they will say no to other demanding work colleagues.Step 5. Before they say a final 'yes', give them the option of saying no and be clear that you would accept their need to say no now, rather than promise what they cannot deliver.Step 6. If and when they say yes, then go over again with them, the task and the timeline to start and complete what they have agreed to do for you.Step 7. Provide them with support by informing others. Advise others in the work setting that this person will be concentrating on this particular task and will not be taking on requests from others.OVEREXTENDERS NEED HELP TO CHANGEDealing with difficult people at work that are Overextenders means helping them alter their behavior as part of your managerial role. Assisting them go through these steps is vital. It helps them go from over promising and not delivering. Towards getting back control over their lives and workload by only doing what they really can do.DEALING WITH DIFFICULT PEOPLE AT WORK RESULTThe end result of these changes is that the Overextender will establish their own boundaries of what they will and won't do. Others will see them as being reliable when they only do what they say they can.LEADERSHIP ROLE AND MORE HARMONYYou'll see much more teamwork and harmony between employees. You'll also have helped an Overextender change as a vital part of your leadership role in dealing with difficult people at work. |
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Are you working with these type of individuals or coping with them at home? Then it's time to pick up a free copy of my popular short book with 17 Great Ideas on Dealing with Difficult People . You can grab a copy at this website link http://www.nodifficultpeople.com Dr Judy Esmond is a leading international expert on stress and dealing with people.
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dealing with difficult people  difficult people conflict stress working with difficult people overextenders |
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